Terms & Conditions — Loving Life Retreats

Terms & Conditions.

1. Booking

(a) Your booking is not considered definite and no contract will exist until we receive the payment of your non-refundable deposit. By booking a retreat with Loving Life Retreats Ltd you are accepting these terms and conditions.
(b) We do not share customer details with any third parties. In some instance, your name and dietary requirements will be shared with our retreat venues and catering services.

(d) Please be advised that day retreats are non-refundable. However, you may transfer your booking to another day retreat up to two months prior to your scheduled date. Additionally, you are welcome to transfer your reservation to another individual should your circumstances change.

2. Payment
(a) The price is the exact amount to be received in full by us in GBP.
(b) In some cases, 50% of the full payment amount is due 5 months prior, this is dependent on the expectations the venue has of us. This will be outlined upon sign up on the booking page but you can always email us to gain more understanding on your retreat deadlines.

(c) On every retreat, the full payment amount is due 60 days or more before the first day of the retreat and can be paid by bank transfer to the account specified in your original confirmation email sent out after your booking is confirmed and your deposit has been received, you can also find this information when you receive your welcome pack if your retreat is a weekend or week long. If full payment is not made 60 days or more prior to the start date of our retreat it will be assumed that you wish to cancel your booking without refund of your original deposit and you will be invoiced a late payment fee. Please see section 3 part B. Please understand that this is because we have commitments to our venue and caterers and we pay per person so late payments or no payments disrupt up to 3 parties of business. Upon signing up for a retreat, we require you to respect these terms.

(d) From time to time, Loving Life Retreats Ltd will put on a discount, early bird offer, last chance offer, these offers are exclusive to new customers and cannot be validated for customers who are already booked onto the retreat.

3. Missing your final payment date

(a) In the event that the balance is not paid in the specified time frame, Loving Life Retreats Ltd will have the discretion to treat the booking as cancelled by you and to re-sell the retreat place at a discounted rate, the fee paid by you will be retained by Loving Life Retreats Ltd

(b) For weekend and abroad retreats, Loving Life Retreats Ltd will charge a late/no payment fee to those guests who do not pay in full within the time frame specified in the payment terms and conditions, the late payment fee will be charged at £100 per person due to the inconvenience and payment commitments that we have to our retreat venues, chefs and other parties involved to make your retreat special.

(c) For day retreats, Loving Life Retreats Ltd will charge a late/no payment fee of £30 per person to guests who do not pay in full within the time frame specified due to the inconvenience and payment commitments that we have to our retreat venues, chefs and other parties involved to make your retreat special.

4. Your Travel Arrangements
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless otherwise specified.

5. Travel Insurance
Travel insurance is highly recommended. If you choose to buy insurance please ensure that your travel insurance covers the activities of this retreat as well as unexpected cancellation, sickness, losses and all other risks associated with travelling and taking part in the retreat. You should bring your own travel insurance policy with you in case of an emergency.

6. Your Health
(a) It is your responsibility to let your Hosts and Yoga Teacher know if you have any injuries and to be mindful at all times of your own body’s capabilities during the retreat. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately.
(b) It is also your responsibility to consult a doctor with an understanding of yoga to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may choose to do whilst on the retreat.
(c) Please advise us of any mental or physical health conditions, allergies and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right to advise you to desist and in the interests of your health, or others, we may decline your stay at our retreats.
(d) Whilst all measures are taken to ensure a high standard of health and safety, some of the venues we work with have uneven land, steep steps etc. and we shall not be responsible for any injuries caused by uneven terrain or building safety.

(e) We shall not be held responsible for any injuries sustained during extra retreat activities i.e. surf lessons, paddleboarding, beach trips and using the venues pool and/or sauna facilities.
(f) At this time we cannot accept pregnant women on retreat with us.

7. Coronavirus
(a) You acknowledge that you are choosing to travel at a time where you may be exposed to the COVID-19 virus. We will take all reasonable steps to ensure your safety and may require you to follow additional safety protocols on the retreat. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks, and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks associated with such travel. We accept no liability in relation to these additional risks. We accept no liability for any guest contracting the COVID-19 virus and cannot be held liable.
(b) By booking a retreat with us you acknowledge and understand that over the coming months there is the risk of further government travel restrictions due to Covid-19.

(c) Where you choose to book a retreat with us, you agree and acknowledge that there is an increased risk of you being unable to attend the retreat on that date due to ongoing or new travel restrictions from the government due to Covid-19. In these circumstances you must obtain travel insurance to protect you from any risk that you cannot travel on the original date booked.

(d) If you develop Coronavirus symptoms while on the retreat, your host will assist you to get medical attention as soon as possible and ensure that you are well looked after until you can get home. It is important that you have travel insurance that covers medical costs incurred due to Coronavirus as all expenses for testing, treatment or self-isolation will need to be covered by you.
(e) If new travel restrictions are put in place by the UK government and we have to cancel your retreat, we will refund you in full within 14 days of the restrictions being put in place. Rather than cancel, we will do our best to reschedule your retreat and ask you to transfer your booking and payments to the new dates. If you are unable to attend the new retreat dates, but are willing to accept a credit note, then you can use this for any other retreat with no time limit. If you prefer a refund we will do this within 14 days, and your non-refundable deposit can instead be transferred for ANY future retreat with no expiry date.
(f) If you experience symptoms of COVID-19 before you are due to travel to the retreat, it is your responsibility to carry out a test. In the case of a positive test, you will not be permitted to attend a retreat for 10 days. After 10 days of receiving a positive test you may attend a retreat if you have tested negative for COVID-19. It is your responsibility to follow any current government guidelines and self isolate. If you cannot travel to the retreat because you are experiencing symptoms of COVID-19 and need to self isolate, inform us as soon as possible. In the case that you cannot travel due to testing positive with COVID-19 or needing to self-isolate due to experiencing symptoms, we cannot offer any refunds and it is your responsibility to obtain adequate travel insurance to cover your costs in the case of no longer being able to attend the retreat.
(g) If you begin to experience symptoms of COVID-19 with us while on a retreat, you must inform your retreat host immediately. If your retreat needs to be cut short due to needing to travel back home, we cannot offer any refund or credit note for the days missed or cancelled.

8. Cancellation by you
(a) You (or any member of your party) may cancel your booking at any time, provided that the cancellation is made by the person submitting the booking form and is notified to us in writing to hello@lovingliferetreats.co.uk. Cancellation will take effect the day such notification is received by us. If such cancellation is made within less than 120 days before the start of the retreat, we will retain the deposit of the retreat. If cancellation is made within 45 days of the start of the retreat we will retain the full amount owed to us and paid by you. If you haven’t made your final payment by the set out dates, we will need to invoice you due to our commitments to venues and chefs.

(b) Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your own insurance.

(c) Please be advised that day retreats are non-refundable. However, you may transfer your booking to another day retreat up to two months prior to your scheduled date. Additionally, you are welcome to transfer your reservation to another individual should your circumstances change.

8. Guest requests to move OR change a retreat reservation to a new date

(a) Should you (or any member of your party) request to move their retreat date to a new / alternative date, then any deposit / full payment previously received by Loving Life Retreats Ltd will be deemed as non-refundable.

(b) If Loving Life Retreats Ltd accept a request by a guest to move their reservation (this is at the discretion of Loving Life Retreats Ltd) to a new / alternative date then an administration fee of £50 per person will be applied.

If the request is within one full month of the retreats start date, Loving Life Retreats Ltd will require medical proof if the change is due to a medical condition or injury.

9. Amendments by us
Occasionally, changes may have to be made (e.g., yoga teacher, class times or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar standard. If a significant change becomes necessary, we will inform you as soon as possible before your departure.

10. Cancellation by us
We reserve the right in any circumstances to cancel a retreat. In particular our retreats require a minimum number of at least 75% of the participants to have booked by 45 days before the start date. If this minimum number is not reached by that date we may cancel and refund payment to you.

11. Our liability to you
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
(c) We are not liable for any injuries you may incur. Yoga classes, swims and other activities are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.

12. The Venue

(a) Loving Life Retreats Ltd. makes a great effort to find and work with retreat venues of a high standard for your accommodation and stay.

(b) It is our responsibility to let you know that despite doing our best to place you in a private occupancy room, we cannot guarantee that you will also have access to a private bathroom. Some of the venues we work with don’t have a bathroom per room. If you wish to check this, it is your responsibility to email us at hello@lovingliferetreats.co.uk

13. Group Bookings
Where a booking is made on behalf of several individuals the booking is conditional on the person(s) paying having authorization from all the individuals named on the booking form to enter into this contract. The terms of this contract will apply to each member of the group as though they had paid for their own retreat individually and directly to us.

14. No Liability for possessions
The Retreat Venue will not be left empty and unlocked at any time. It is your responsibility to ensure that your possessions are kept safe at all times. This includes hire cars or other hired equipment. We cannot be held responsible for any loss or damage to personal belongings during the retreat.

15. Complaints
If you have a problem during your retreat, please inform the retreat host immediately and she will endeavour to put things right. Please note that we cannot be held responsible for the individual behaviour of any group member or other guest sharing your accommodation.

16. Privacy Policy
We do not share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites.

17. Photography

I, for good and valuable consideration unless I ask the retreat host otherwise, the receipt of which is hereby acknowledged, hereby irrevocably authorise Loving Life Retreats Ltd to use photographs of me and or my property and authorise Loving Life Retreats Ltd and its assignees, licensees, legal representatives and transferees to use and publish (with or without my name) photographs, pictures, portraits or images in any and all forms and media and in all manners including composite images or distorted representations, and the purposes of publicity, illustration, commercial art, advertising, publishing (including publishing in electronic form on CDs or internet websites), for any product or services, or other lawful uses as may be determined by the photographer. I further waive any and all rights to review or approve any uses of the images, any written copy or finished product. I am of full legal age and have read and fully understand the terms of this release.